Gate Repairer Limited • Data protection
Privacy Policy.
This policy explains what personal information Gate Repairer Limited collects, why we use it, who we may share it with, how long we keep it and the data-protection rights available to you.
Last updated: 26 July 2026We collect what we needInformation required to answer enquiries, provide quotations, attend sites, complete work and meet legal obligations.
We do not sell personal dataInformation is shared only where needed for our services, administration, legal duties or with your permission.
You have data rightsYou may ask about your information and exercise applicable rights by emailing info@gaterepairer.co.uk.
Privacy information in plain English
Gate Repairer Limited is responsible for the personal information described in this policy. This policy applies to information collected through www.gaterepairer.co.uk, by telephone, email, WhatsApp, forms, social media, at customer sites and during the delivery of our gate, barrier, access-control and related services.
Who we are
The data controller is Gate Repairer Limited, a company registered in England and Wales under company number 16169711.
Registered office:
19 Bessemer Crescent
Rabans Lane Industrial Area
Aylesbury
England
HP19 8TF
Telephone: 01296 914284
Email: info@gaterepairer.co.uk
Website: www.gaterepairer.co.uk
Personal information we collect
Depending on how you interact with us, we may collect:
- Your name, company, job title and contact details.
- Property, billing, service and site addresses.
- Enquiry details, quotations, purchase orders, contracts, invoices and payment records.
- Information about gates, barriers, access systems, faults, site access and work requirements.
- Photographs, video, reports, signatures and documents connected with inspections, repairs, servicing or installations.
- Communication records from telephone, email, website forms, WhatsApp, SMS and social media.
- Site contact details, engineer attendance records and information needed for health, safety, security, access or emergency planning.
- Technical website information such as IP address, browser, device, referring page, pages viewed, cookie choices and security logs.
- Marketing preferences and records of consent, opt-out or objection.
Please do not send us unnecessary special-category information, passwords, payment-card details in ordinary email, or personal information about other people unless it is necessary and you are authorised to provide it.
How we receive personal information
We normally receive information directly from you when you contact us, request a quotation, arrange work, sign a report, make a payment or communicate with our team.
We may also receive relevant information from:
- Your employer, property owner, tenant, managing agent, facilities manager, contractor or another authorised site contact.
- Manufacturers, suppliers, subcontractors or professional advisers involved in the requested work.
- Referral partners or publicly available business sources where contact is reasonably expected.
- Website, hosting, security, analytics and communications systems used to operate our business.
How and why we use personal information
| Purpose | Information commonly used | Likely lawful basis |
|---|---|---|
| Answer enquiries and prepare quotations | Identity, contact, site, equipment, fault and project information. | Steps before a contract; legitimate interests. |
| Book and deliver services | Customer, site, access, scheduling, technical, photographic and signature information. | Contract; legitimate interests. |
| Manage safety and site attendance | Site contacts, access instructions, hazards, RAMS, attendance and incident information. | Contract; legal obligation; legitimate interests. |
| Invoice, receive payment and keep accounts | Identity, billing, transaction, tax and accounting information. | Contract; legal obligation. |
| Provide reports, warranty and aftercare | Job history, photographs, equipment, correspondence and service records. | Contract; legal obligation; legitimate interests. |
| Prevent fraud and protect systems | Contact, account, device, IP, website-security and communication records. | Legal obligation; legitimate interests. |
| Handle disputes and legal claims | Contracts, communications, reports, photographs, payments and job records. | Legal obligation; legitimate interests; legal claims. |
| Improve our website and services | Feedback, usage, analytics and technical information, where permitted. | Consent where required; legitimate interests where lawful. |
| Send relevant marketing | Contact details, customer relationship and marketing preferences. | Consent or legitimate interests, subject to PECR and your right to object. |
We do not make decisions about you that produce legal or similarly significant effects solely through automated processing.
Our lawful bases
We use one or more lawful bases depending on the purpose:
- Contract: where processing is necessary to take requested pre-contract steps or perform an agreement with you.
- Legal obligation: where we must comply with tax, accounting, company, employment, safety or other legal duties.
- Legitimate interests: where necessary to operate and protect our business, respond to customers, manage sites, keep appropriate records, improve services or establish and defend claims—provided your interests and rights do not override those interests.
- Consent: where you have made a clear choice, including certain marketing or non-essential website technologies. You can withdraw consent at any time.
If we need information to enter into or perform a contract and you do not provide it, we may be unable to quote, book attendance or provide the requested service.
Who we may share information with
We do not sell personal information. Where necessary and lawful, we may share limited information with:
- Employees, engineers, authorised subcontractors and service partners involved in your enquiry or work.
- Gate, barrier, access-control and security-equipment manufacturers or suppliers where technical or warranty support is required.
- Website hosting, email, telephone, messaging, CRM, file-storage, backup, cybersecurity and IT-support providers.
- Accountants, payment providers, banks, insurers, legal advisers and debt-recovery providers.
- Property owners, managing agents, facilities teams, principal contractors or other authorised parties connected with the site or contract.
- Government bodies, regulators, law-enforcement agencies, courts or other parties where disclosure is required or permitted by law.
- A buyer, investor or adviser if our business or assets are reorganised, sold or transferred, subject to appropriate confidentiality.
Providers acting for us are expected to process information only for authorised purposes and to protect it appropriately.
International data transfers
Some technology, communications, cloud or support providers may process information outside the United Kingdom. Where a restricted transfer occurs, we take reasonable steps to ensure that an approved transfer mechanism or other lawful safeguard is used, such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or another permitted mechanism.
You may contact us if you would like more information about safeguards relevant to your information.
How long we keep personal information
We keep personal information only for as long as reasonably necessary for the relevant purpose, including legal, accounting, safety, warranty, insurance and dispute requirements.
| Record type | Typical retention approach |
|---|---|
| Unsuccessful or inactive enquiries | Normally up to 24 months after the last meaningful contact, unless needed for a complaint, claim or another lawful reason. |
| Customer, job, service, installation and warranty records | Normally for the customer relationship and then up to 6 years, or longer where necessary for safety, warranty, insurance, asset-history or legal-claim reasons. |
| Accounting and tax records | At least 6 years from the end of the relevant company financial year, or longer where law or an official enquiry requires it. |
| Health, safety and incident records | According to the nature of the event, applicable limitation periods, insurance requirements and legal duties. |
| Marketing records | Until consent is withdrawn or you object, with a minimal suppression record retained to respect your choice. |
| Website and security logs | For a limited period appropriate to security, diagnosis, consent records and the configuration of the relevant service. |
Retention periods may be extended where information is relevant to a dispute, legal claim, regulatory matter, fraud prevention or an ongoing customer requirement.
How we protect information
We use proportionate organisational and technical measures intended to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure. Measures may include access controls, authentication, updates, backups, secure hosting, device protection, staff procedures and supplier controls.
No internet transmission or storage system can be guaranteed completely secure. If we become aware of a personal-data breach, we will assess and respond to it in accordance with applicable law.
Cookies, analytics and similar technologies
Our website may use cookies and similar technologies for essential operation, security, preferences, performance, analytics or embedded content. Strictly necessary technologies may operate without consent where legally permitted. Non-essential technologies should not be activated until the required consent has been obtained.
You can use the website’s cookie controls to accept, reject or change optional-cookie choices. You can also adjust browser settings, although blocking essential cookies may affect website functions.
Website owner action: ensure your live cookie banner accurately lists every cookie, script, analytics service, advertising tag and embedded third-party tool actually used. The privacy policy cannot replace a correctly configured consent mechanism.
Marketing communications
We may send relevant service information or marketing where permitted by UK data-protection and electronic-marketing rules. Where consent is required, we will ask for it. Where legitimate interests are relied upon, we consider reasonable expectations, the relationship and potential impact.
Your right to object to direct marketing
You have an absolute right to object to the use of your personal information for direct marketing. You can unsubscribe using a message link, reply asking us to stop, or email info@gaterepairer.co.uk. We may retain a minimal suppression record so that we continue to respect your choice.
Your data-protection rights
Depending on the processing and lawful basis, you may have rights to:
- Be informed about how your personal information is used.
- Request access to personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request erasure where there is no lawful reason to continue processing.
- Request restriction of processing in certain circumstances.
- Object to processing based on legitimate interests and object at any time to direct marketing.
- Request data portability where the legal conditions apply.
- Withdraw consent at any time where processing relies on consent.
- Raise concerns about solely automated decisions with significant effects, although we do not currently carry out such decision-making.
These rights are not absolute and exemptions may apply. We may request reasonable information to verify your identity and clarify your request. We normally respond within one month, although the law permits extensions in some circumstances.
Questions and complaints
Please contact us first if you have a concern so that we can investigate it. You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk/make-a-complaint/
External websites and services
Our website may link to third-party websites, maps, social networks, payment systems, messaging services, manufacturers or embedded content. Those organisations control their own processing and privacy practices. Review their privacy information before providing personal information or using their services.
Changes to this policy
We may update this policy when our services, systems, suppliers or legal obligations change. The latest version will be published on this page with an updated date. Material changes may also be brought to your attention through an appropriate additional notice.
Contact Gate Repairer Limited
Contact us if you have questions about this policy, want to exercise a data-protection right, withdraw consent or object to marketing.
Emailinfo@gaterepairer.co.uk
Telephone01296 914284
Registered office19 Bessemer Crescent, Rabans Lane Industrial Area, Aylesbury, HP19 8TF
Websitewww.gaterepairer.co.uk
Questions about your information?
Contact Gate Repairer Limited and we will review your enquiry.